Shipping Policy
This Shipping Policy explains how orders placed through sagvghy.com are processed, shipped, tracked, and delivered.
Our goal is to provide customers with clear shipping information from the time an order is placed until the package reaches its destination.
Shipping availability, delivery estimates, and applicable charges may vary depending on the product, destination, fulfillment location, and shipping service selected.
1. Order Processing
After an order is successfully submitted, it enters our order-processing system.
Processing may include:
- Order verification
- Payment confirmation
- Inventory allocation
- Product preparation
- Packaging
- Shipping label creation
- Handover to the applicable carrier
Orders are generally processed on business days.
Weekends, public holidays, unusually high order volumes, inventory verification, or other operational circumstances may extend processing time.
2. Processing Time vs. Delivery Time
Processing time and delivery time are separate.
Processing time is the period required to prepare an order before it is handed to the carrier.
Delivery time begins after the carrier receives the package and transports it toward the delivery destination.
The total time between placing an order and receiving it may therefore include both periods.
3. Estimated Delivery
Estimated delivery times may be displayed on:
- Product pages
- Checkout
- Order confirmation
- Shipping confirmation
- Tracking information
Delivery estimates are provided in good faith based on available logistics information.
They are estimates rather than guaranteed arrival dates unless we expressly state otherwise.
4. Factors That May Affect Delivery
Delivery may take longer because of circumstances such as:
- Carrier delays
- Severe weather
- Peak shopping periods
- Public holidays
- Transportation disruptions
- Customs inspection
- Incorrect or incomplete shipping information
- Remote delivery areas
- Local delivery restrictions
- Events outside our reasonable control
We appreciate your patience where delays are caused by circumstances outside the direct control of sagvghy.
5. Shipping Destinations
Shipping availability depends on the destination entered during checkout.
Certain products or locations may have shipping restrictions.
If an order cannot be shipped to the address provided, we may contact you to:
- Request updated information
- Discuss an alternative solution
- Cancel the affected item or order
- Provide an applicable refund
The checkout page should be treated as the current source for destination availability.
6. Shipping Charges
Any applicable shipping charges will be displayed before you complete checkout.
Shipping costs may depend on factors including:
- Destination
- Order size
- Product type
- Delivery service
- Promotional eligibility
Please review the complete order summary before submitting payment.
Where a free-shipping promotion is offered, additional conditions may apply.
7. Shipping Confirmation
Once an order has been dispatched, we may send a shipping confirmation to the email address associated with the order.
The confirmation may include:
- Order number
- Shipping carrier
- Tracking number
- Tracking link
- Shipment status
- Other delivery information
Please keep your shipping confirmation until the order has been successfully delivered.
8. Tracking Your Order
Where tracking is available, you can use the tracking number provided in your shipping confirmation to follow the progress of the shipment.
Tracking information may not appear immediately.
After a shipping label is created, the carrier may require additional time to:
- Receive the package
- Scan the shipment
- Update its tracking system
A short delay before the first tracking update is normal.
9. Tracking Has Not Updated
Packages may move between logistics facilities without receiving a visible scan at every stage.
A temporary lack of updates does not necessarily mean that the package is lost.
If your tracking information has remained unchanged for an unusually long period, please contact:
Include your order number so we can review the available information.
10. Multiple Packages
Some orders may be fulfilled in more than one package.
This may happen when:
- Products are stored in different facilities
- Products require different packaging
- Items become available at different times
- Different delivery services are used
Separate packages may arrive on different dates.
Where available, separate tracking information may be provided for each shipment.
11. Fulfillment Locations
Orders may be fulfilled from different warehouses, logistics facilities, or fulfillment partners depending on product availability and delivery destination.
As a result, not every order will necessarily ship from the same location.
The registered business address of Sanhe Ruyi Technology Co., Ltd. should not automatically be considered:
- The shipping origin
- A warehouse location
- A return address
Return instructions are provided separately under our Return Policy.
12. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Please carefully review:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or region
- Postal code
- Country
- Telephone number where required
Incorrect information can cause delivery delays, failed delivery, or return of the shipment.
13. Changing a Shipping Address
If you notice an error in your shipping address, contact us as soon as possible:
Please include:
- Your order number
- Current shipping address
- Correct shipping address
We will make reasonable efforts to update the address before fulfillment.
However, once an order has been processed or handed to the carrier, we may no longer be able to change the delivery address.
14. Billing Address and Shipping Address
Your shipping address may be different from your billing address where permitted by the payment method and checkout system.
Please ensure that both addresses are entered correctly.
The shipping address is the address used for delivery.
15. Delivery Attempts
Depending on the carrier and destination, delivery may require:
- Delivery to a mailbox or entrance
- Delivery to a reception desk
- Delivery to an authorized location
- Signature
- Collection from a carrier facility
- Additional delivery attempts
Carrier procedures vary by destination.
Customers should monitor tracking information for any delivery instructions or attempted-delivery notices.
16. Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, we recommend first checking:
- Mailbox or parcel box
- Building reception
- Front or side entrances
- Safe-drop locations
- Household members
- Neighbors
- Carrier delivery notice
If the package still cannot be located, contact the carrier where appropriate and then contact us at:
We will review the information available for the shipment.
17. Lost Shipments
If a shipment appears to have been lost in transit, please contact our customer service team.
We may need to review:
- Tracking history
- Carrier information
- Delivery status
- Shipping address
- Other relevant order records
Where necessary, we may work with the shipping provider to investigate the shipment.
Any available resolution will depend on the circumstances and applicable law.
18. Damaged Packages
If your package arrives visibly damaged, please photograph:
- The external packaging
- Shipping label
- Internal packaging
- Damaged product
Keep all packaging materials until the issue has been reviewed.
Product damage and refund eligibility are handled under our Return Policy.
19. Incorrect or Incomplete Addresses
If a package cannot be delivered because the customer provided an incomplete or incorrect address, the carrier may:
- Return the package
- Hold it for collection
- Attempt redelivery
- Dispose of it according to local procedures
If the package is returned to the sender, contact us so we can review the available options.
Additional shipping costs may apply where permitted by law if reshipment is required because of incorrect customer-provided information.
20. Refused or Unclaimed Packages
Packages that are refused, left unclaimed, or not collected from a carrier facility may be returned to the sender.
If this occurs, please contact us.
Refund or reshipment eligibility will depend on:
- Package status
- Return condition
- Carrier charges
- Reason for non-delivery
- Applicable law
21. Customs and International Shipments
International orders may be subject to customs clearance.
Customs authorities may inspect packages or request additional information before allowing delivery.
These procedures may extend the delivery timeline.
Depending on the destination, customers may also be responsible for applicable:
- Import duties
- Taxes
- Customs charges
- Brokerage fees
- Government assessments
Further purchase-related information is provided in our Terms of Purchase.
22. Customs Delays
Customs clearance is controlled by government authorities rather than sagvghy.
We cannot guarantee how quickly a particular shipment will clear customs.
If a package is held for inspection, the recipient may be required to provide additional information to the carrier or local authority.
23. Public Holidays and Peak Periods
Delivery networks may experience increased volume around:
- Major holidays
- Seasonal sales
- Promotional events
- Severe weather periods
- Other high-volume shopping periods
Processing and delivery may require additional time during these periods.
We recommend allowing additional time when ordering around major holidays.
24. Carrier Responsibility
After a shipment is handed to a carrier, transportation and delivery operations are performed by the relevant logistics provider.
We remain available to assist customers with reasonable shipping inquiries, but certain delivery actions and tracking updates are controlled directly by the carrier.
25. Delivery Instructions
Where the checkout process or carrier allows delivery instructions, customers should ensure that instructions are:
- Accurate
- Safe
- Reasonable
- Accessible to the carrier
We cannot guarantee that all delivery instructions will be followed by a third-party shipping provider.
26. Orders Returned to Sender
A shipment may be returned to the sender because of:
- Incorrect address
- Incomplete address
- Failed delivery attempts
- Refusal
- Failure to collect the parcel
- Customs issues
- Carrier restrictions
If tracking indicates that an order is being returned, contact:
We will review the available options after the return status is confirmed.
27. Shipping and Return Addresses Are Different
Please do not send returns to the address shown on a shipping label unless our customer service team specifically instructs you to do so.
Fulfillment centers and return centers may be different.
All returns must follow the instructions provided under our Return Policy.
28. Order Changes After Shipment
Once an order has been dispatched, we generally cannot:
- Change the product
- Change the quantity
- Cancel the shipment
- Guarantee a change to the destination address
If the carrier offers delivery-management options, those options are subject to the carrier's own procedures.
29. Force Majeure and Uncontrollable Delays
We are not responsible for unavoidable shipping delays caused by events outside our reasonable control, including:
- Natural disasters
- Extreme weather
- War or civil disturbance
- Government restrictions
- Public health emergencies
- Transportation shutdowns
- Carrier outages
- Labor disputes
- Customs interruptions
- Major network disruptions
Where possible, we will provide reasonable assistance and available information.
30. Customer Responsibility
Customers are responsible for:
- Providing an accurate shipping address
- Monitoring tracking information
- Responding to carrier notices
- Collecting packages where required
- Providing customs information where applicable
- Contacting us promptly when a delivery problem occurs
Prompt communication can make it easier to investigate shipping issues.
31. Shipping Policy and Returns
This Shipping Policy governs processing, transportation, tracking, and delivery matters.
If you wish to:
- Return a product
- Report a defective item
- Report an incorrect product
- Request a refund
- Request an exchange
please review our separate Return Policy.
Our Business Information
Store Brand: SAGVGHY
Operating Entity: Sanhe Ruyi Technology Co., Ltd.
Registered Address: No. 18, Tiankuo Residential Complex, Sanhe City, Langfang City, Hebei Province, China
Customer Service Email: service@sagvghy.com
Customer Service Phone: 0755-25623170
Phone Support Hours: 9:00 AMβ6:00 PM PDT