Privacy Notice
At sagvghy, protecting your privacy is an important part of the way we operate our online store.
This Privacy Notice explains how information may be collected, used, disclosed, and protected when you visit sagvghy.com, place an order, contact customer service, create an account, or otherwise interact with our services.
sagvghy.com is operated by Sanhe Ruyi Technology Co., Ltd.
For purposes of this Privacy Notice, “sagvghy,” “we,” “us,” and “our” refer to the operator of sagvghy.com.
1. Scope of This Privacy Notice
This Privacy Notice applies to personal information collected through:
- sagvghy.com
- Online checkout
- Customer accounts
- Customer service communications
- Email communications
- Product reviews or feedback
- Website analytics and similar technologies
- Other interactions connected with our online store
This notice does not govern independent third-party websites or services that maintain their own privacy policies.
2. Information You Provide to Us
We may collect information that you voluntarily provide when you interact with sagvghy.
Depending on how you use our services, this may include:
- Name
- Email address
- Telephone number
- Shipping address
- Billing address
- Order information
- Account details
- Product preferences
- Customer service messages
- Reviews and feedback
- Information submitted with a return or product issue request
Please provide accurate information so that we can properly process your orders and respond to your requests.
3. Order and Transaction Information
When you place an order, we may collect and maintain information relating to the transaction, including:
- Products purchased
- Order number
- Order date
- Order value
- Shipping destination
- Payment status
- Delivery information
- Return or refund history
- Customer service activity associated with the order
We use this information to manage the customer relationship and maintain appropriate business records.
4. Payment Information
Payments may be processed through independent payment service providers.
Depending on the payment method used, those providers may collect information such as:
- Cardholder name
- Payment card details
- Billing information
- Payment account identifiers
- Transaction authentication information
We generally receive only the information necessary to confirm or manage the transaction, such as payment status or transaction references.
Payment providers process information according to their own terms and privacy practices.
5. Information Collected Automatically
When you visit sagvghy.com, certain information may be collected automatically by our website or service providers.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Device identifiers
- Approximate location based on technical information
- Pages viewed
- Links clicked
- Time spent on the website
- Referring page or source
- Shopping cart activity
- Website interaction data
- Date and time of visits
This information helps us understand how our website is used and identify areas that can be improved.
6. Cookies and Similar Technologies
sagvghy.com may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may help us:
- Keep the website functioning properly
- Maintain shopping cart information
- Remember user preferences
- Understand website traffic
- Analyze customer interactions
- Measure website performance
- Detect security issues
- Support advertising and marketing activities where permitted
Some cookies are necessary for the website to function, while others may support analytics, personalization, or advertising.
More information about privacy controls and opt-out choices is available on our Your Privacy Choices page.
7. How We Use Personal Information
We may use personal information for purposes including:
Order Fulfillment
To:
- Process purchases
- Confirm orders
- Arrange fulfillment
- Coordinate delivery
- Manage cancellations
- Handle returns
- Process refunds
Customer Service
To:
- Respond to questions
- Investigate product issues
- Assist with orders
- Resolve complaints
- Provide after-purchase support
Website Operation
To:
- Maintain website functionality
- Improve navigation
- Analyze website performance
- Personalize certain features
- Identify technical problems
Security and Fraud Prevention
To:
- Verify transactions
- Detect suspicious activity
- Prevent fraud
- Protect customer accounts
- Protect our website and systems
Communications
To:
- Send transactional emails
- Provide shipping information
- Respond to customer requests
- Send marketing communications where permitted
Legal and Business Purposes
To:
- Maintain business records
- Comply with legal obligations
- Respond to lawful requests
- Establish or defend legal rights
- Enforce applicable policies
8. Marketing Communications
Where permitted by law, we may send customers information about:
- New pet products
- Product updates
- Promotions
- Special offers
- Store news
You may unsubscribe from marketing emails by using the unsubscribe option included in those communications.
Opting out of promotional communications does not prevent us from sending necessary transactional messages concerning an existing order, customer service request, security matter, or account.
9. How We May Share Information
We may provide limited personal information to third parties when reasonably necessary to operate our business.
These parties may include:
E-Commerce and Technology Providers
Providers that help operate our online store, website infrastructure, or technical systems.
Payment Processors
Providers that authorize and process customer payments.
Fulfillment and Shipping Providers
Companies that help prepare, transport, track, and deliver customer orders.
Customer Service Providers
Systems or service providers used to manage customer communications and support.
Analytics Providers
Companies that help us understand website performance and visitor activity.
Advertising and Marketing Providers
Where permitted, advertising partners may assist with campaign measurement or relevant advertising.
Service providers may only receive information relevant to the services they perform.
10. Information Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
These measures may help protect against:
- Unauthorized access
- Improper disclosure
- Accidental loss
- Misuse
- Alteration
- Destruction
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect account passwords and other login credentials.
11. Your Privacy Rights
Depending on where you live, applicable privacy law may provide rights concerning your personal information.
These rights may include the ability to:
- Request access to information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request information about certain disclosures
- Restrict or object to certain processing
- Withdraw consent where consent is the applicable legal basis
- Opt out of certain advertising-related activities
- Receive certain information in a portable format
Not every right applies in every jurisdiction, and legal exceptions may apply.
12. Privacy Requests
To submit a privacy-related request, contact:
Please include sufficient information for us to understand your request.
We may need to verify your identity before fulfilling certain privacy requests.
This helps prevent unauthorized access to or deletion of another person's information.
13. California and Other U.S. State Privacy Rights
Residents of certain U.S. states may have additional rights under applicable state privacy laws.
Depending on the law and circumstances, these may include rights relating to:
- Access
- Correction
- Deletion
- Data portability
- Targeted advertising
- Certain forms of data sharing
- Certain forms of data sale
More information about applicable opt-out choices is provided in our Your Privacy Choices page.
We will not unlawfully discriminate against customers for exercising privacy rights available to them.
14. Children's Privacy
sagvghy.com is an online pet-products store intended for adult consumers.
We do not knowingly seek to collect personal information directly from children in violation of applicable law.
If you believe that a child has improperly provided personal information through our website, please contact:
We will review the request and take appropriate action where required.
15. Third-Party Websites
Our website may contain links to external websites or services.
Those third parties may have privacy practices that differ from ours.
We are not responsible for the independent collection, use, security, or handling of information by external websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
16. Social Media
If you interact with sagvghy through a social media platform, the platform may independently collect information about your activity.
Your use of social media services is governed by the relevant platform's own terms and privacy practices.
Information you choose to make publicly available through social media may also be visible to others.
17. Changes to This Privacy Notice
We may revise this Privacy Notice from time to time to reflect changes in:
- Our business practices
- Website technology
- Service providers
- Privacy laws
- Operational requirements
The latest version will be published on sagvghy.com.
The “Last Updated” date at the top of this notice indicates when the most recent revision was made.
Our Business Information
Store Brand: SAGVGHY
Operating Entity: Sanhe Ruyi Technology Co., Ltd.
Registered Address: No. 18, Tiankuo Residential Complex, Sanhe City, Langfang City, Hebei Province, China
Customer Service Email: service@sagvghy.com
Customer Service Phone: 0755-25623170
Phone Support Hours: 9:00 AM–6:00 PM PDT